Privacy Policy

1. Introduction

Express Phone & Laptop Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Name, email address, phone number, address
• Service Data: Device model, repair description, tracking ID
• Payment Data: Processed securely via Stripe (we do not store card details)
• Usage Data: IP address, browser type, pages visited, time on site

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our repair services
• Send repair status updates and booking confirmations
• Process payments securely
• Respond to your inquiries and support requests
• Improve our website and services
• Comply with legal obligations

4. Third-Party Disclosure

We may share your information with trusted third-party service providers including:

• Stripe: Payment processing
• Telnyx: SMS notifications
• Gmail/SMTP: Email delivery
• Supabase: Database hosting

We do not sell or rent your personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. If you have security concerns, please contact us immediately.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Opt-out of marketing communications

7. Cookies

Our website may use cookies to enhance your experience. You can control cookies through your browser settings. Some features may not work if cookies are disabled.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Express Phone & Laptop Repair
6 Harefield Road, Nuneaton, CV11 4HD
Email: info@expresstechhub.co.uk
Phone: 07415 278767